Shipping Policy – Heydudm

At Heydudm, we know that waiting for your new gender-inclusive shoes—whether it’s a shared style for you and your partner, men’s everyday sneakers, or women’s winter boots—should be exciting, not stressful. This Shipping Policy outlines how we process, package, and deliver our shoe collection, ensuring your order arrives safely, on time, and ready to wear. By placing an order with us, you agree to the terms below, which align with our Terms of Purchase and Privacy Policy.

1. Order Processing Time

After you receive your Order Confirmation email (sent once we’ve verified your payment, confirmed shoe availability, and double-checked your selected size for gender-inclusive fits), we begin preparing your order for shipment. Our standard processing timeline is:

2-3 business days (Monday to Friday, excluding weekends and public holidays).

Processing time may be extended in the following cases—we’ll notify you via email if this happens:

Custom/Personalized Shoes: Made-to-order styles (e.g., monogrammed unisex loafers, custom-colored men’s boots) require additional crafting time (3-5 business days, clearly stated on the product page).
High-Volume Periods: Holiday seasons (e.g., Black Friday, Christmas, back-to-school) or sales events may add 1-2 business days to processing—we’ll update our website homepage with delay notices in advance.
Incomplete Information: If your shipping address is missing details (e.g., apartment number) or we need to confirm your shoe size (e.g., for wide-fit women’s sandals or men’s narrow sneakers), we’ll reach out to you—resolving this may extend processing by 1 business day.

You’ll receive a Shipment Confirmation email once your order leaves our warehouse, including a tracking number to monitor its journey.

2. Delivery Timelines

We offer reliable shipping to destinations worldwide, with delivery estimates based on your location and selected shipping method. All timelines below are business days (excluding weekends/holidays) and start after your order ships:

2.1 Domestic Shipping

Standard Shipping: 4-6 business days (via USPS Priority Mail or equivalent carrier). Ideal for non-urgent orders, with free tracking included. Perfect for restocking everyday shoes like men’s sneakers or women’s flats.
Express Shipping (Optional): 1-2 business days (via USPS Express Mail or FedEx Priority). Recommended for time-sensitive purchases (e.g., gifting women’s heeled boots for a birthday, needing men’s hiking boots for a weekend trip). Includes signature confirmation upon delivery to ensure security—critical for valuable styles like leather unisex loafers.

2.2 International Shipping

Standard International Shipping: 7-14 business days (via DHL eCommerce or USPS International). Includes tracking, but delivery may be delayed by customs clearance (see Section 5 for details). Great for ordering shared styles like unisex slides or seasonal shoes.
Express International Shipping (Optional): 3-5 business days (via DHL Express or FedEx International). Faster transit with priority customs processing and signature confirmation—ideal if you need shoes quickly for travel or events (e.g., a shared pair of wedding shoes).

Note: Delivery times may vary due to unforeseen circumstances (e.g., severe weather, regional logistics delays). We’ll email you if your order is delayed by more than 3 business days beyond the estimated timeline.

3. Shipping Costs

We aim to make shipping affordable and transparent, with costs based on your location and selected shipping method. Here’s our pricing structure:

3.1 Domestic Shipping

Standard Shipping: Free for all orders (no minimum purchase required). Whether you’re buying one pair of men’s socks or three pairs of women’s sneakers, standard shipping is always free.
Express Shipping: $14.99 per order (flat rate, regardless of order value or number of shoes). Perfect for last-minute gifts or urgent needs.

3.2 International Shipping

Standard International Shipping:
Free for orders over (Specify Amount, e.g., $100 USD).
$12.99 for orders under (Specify Amount, e.g., $100 USD) (flat rate).
Express International Shipping: $29.99 per order (flat rate, applies to all international destinations).

All shipping costs are displayed at checkout before you complete your purchase, so you’ll know the total cost upfront. We never add hidden fees—even if you order multiple pairs of shoes (e.g., a shared style + men’s boots), shipping costs stay the same.

4. Order Tracking

We provide full tracking for every order so you can stay updated on its status:

After your order ships, you’ll receive a Shipment Confirmation email with a unique tracking number and a direct link to the carrier’s tracking page (e.g., USPS, DHL).
Click the link or enter the tracking number on the carrier’s website to view real-time updates:
When the order leaves our warehouse.
When it arrives at regional sorting facilities.
Estimated delivery date.
Confirmation of delivery (including who signed for it, if applicable).

If tracking information isn’t updating within 2 business days of shipment, contact us at [email protected]—we’ll work with the carrier to resolve tracking issues (e.g., missing scan updates for international orders).

5. International Shipping: Customs & Duties

For international orders, please note the following to avoid delays or unexpected costs:

Customs Duties & Taxes: Heydudm does not cover customs duties, import taxes, or fees imposed by your country’s customs authority. These charges are the responsibility of the recipient and must be paid directly to the customs office upon delivery. We recommend checking with your local customs agency before ordering (e.g., VAT rates for EU countries, import fees for Australia) to understand potential costs—especially for higher-value items like leather men’s boots.
Customs Documentation: We include all required paperwork (e.g., commercial invoice, product description, value declaration) to facilitate clearance. The declared value is the total amount you paid for the order (excluding shipping costs), and we accurately label items as “footwear” to avoid customs confusion.
Restricted Items: Some countries restrict certain shoe materials (e.g., animal-based leathers) or styles (e.g., steel-toe boots). We will notify you if your order contains an item restricted in your destination and cancel the item (or entire order) with a full refund if delivery is not possible.

6. Packaging for Shoe Safety

Shoes are delicate—especially styles like women’s suede boots, men’s leather sneakers, or structured unisex loafers—so we use specialized packaging to ensure they arrive undamaged:

Individual Shoe Protection: Each pair is placed in a soft dust bag (for premium styles) or acid-free tissue paper to prevent scuffing, color transfer, or scratches. We add shoe inserts (e.g., paper forms, foam blocks) to maintain shape—critical for heeled styles or boots that might collapse in transit.
Outer Shipping Box: We use a sturdy, double-walled corrugated box with extra padding (bubble wrap or packing peanuts) to cushion shoes during handling. Even small orders (e.g., a single pair of unisex slides) are packaged to withstand drops or pressure.
Gift Packaging (Optional): If you select “Gift Option” at checkout, we’ll include a complimentary Heydudm gift bag, satin ribbon, and handwritten note (with your message) at no extra cost—perfect for gifting directly to someone special (e.g., women’s birthday heels, men’s holiday sneakers). We also omit pricing from the package to keep gifts a surprise.

7. Undelivered & Returned Shipments

An order may be returned to us by the carrier if:

The shipping address is incorrect or incomplete (e.g., missing apartment number, wrong city).
The recipient is unavailable to accept delivery (after 2-3 attempted deliveries, depending on the carrier).
The order is refused by the recipient (excluding cases of Heydudm errors, e.g., sending the wrong shoe size or style).

If your order is returned to us:

We’ll notify you via email within 2 business days of receiving the returned shipment.
You may choose to:

Have the order reshipped to a corrected address (you’ll pay the original shipping cost again, unless the return was due to our error).
Receive a full refund (excluding original shipping costs, unless the return was our fault) processed within 3-5 business days.

If we don’t receive a response from you within 10 business days, we’ll automatically process a full refund (excluding non-refundable shipping costs) to avoid holding your funds unnecessarily.

8. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in carrier partnerships, shipping costs, or global logistics (e.g., adding new international shipping options, adjusting delivery timelines for remote areas). When updates are made:

We revise the “Last Updated” date at the top of this page.
We post the new version on our website (www.heydudm.com) and email existing customers if changes affect shipping costs or timelines (e.g., increasing express shipping fees, adding a new free shipping threshold for international orders).

The updated policy applies to all orders placed on or after the “Last Updated” date—for orders placed before, the policy in effect at the time of purchase applies.

9. Contact Us

If you have questions about shipping (e.g., tracking an order, updating your address, international delivery rules), need help selecting a shipping method for time-sensitive orders, or have concerns about a delayed shipment, contact our customer support team:

Email: [email protected]

Website: www.heydudm.com (for self-service tracking, shipping FAQs, and international customs guides)